Hong-Kong herbal product retailer Hung Fook Tong has undergone a digital transformation powered by Tencent Cloud and local retail technology provider UXSoft.

The collaboration has migrated the wellness brand’s mission-critical point-of-sale (PoS) systems across more than 100 retail outlets to Tencent Cloud. The migration creates a secure, highly available infrastructure integrated with UXSoft’s PoS offerings, laying the groundwork for smarter operations and future AI-powered innovation.

Founded in 1986, Hung Fook Tong has evolved from a traditional herbal tea shop into a modern wellness enterprise listed on the Hong Kong Stock Exchange. Today, the brand operates more than 100 self-owned stores across Hong Kong and maintains a wholesale and distribution network globally. To sustain this growth and support its portfolio of herbal drinks, soups and wellness products, the company identified the need for a more agile technological backbone to strengthen its Hong Kong operations while enabling international expansion.

The transformation centred on three priorities: achieving real-time inventory visibility; deploying a flexible promotional engine; and strengthening its membership ecosystem. Chinese firm Tencent Cloud provided the secure, scalable foundation for these ambitions, delivering a resilient architecture that spans infrastructure-as-a-service (IaaS), SMS, networking and security services. Together with UXSoft’s PoS offering and retail expertise, the partnership created a unified management hub that streamlines daily operations and opens the door to AI-powered innovation.

Using UXSoft’s engine on Tencent Cloud, Hung Fook Tong now optimises inventory rotation for fresh products such as herbal drinks and soups, helping ensure timely availability and consistent quality for customers. The company’s AI-driven membership system further deepens customer loyalty across its retail network, while Tencent Cloud’s scalability provides the agility to expand wholesale operations across Hong Kong, mainland China and international markets.

“Partnering with Tencent Cloud and UXSoft marks a significant milestone in our journey towards smarter retail,” said Donald Tse, executive director of Hung Fook Tong (www.hungfooktong.com). “We are enhancing operational efficiency while staying focused on our customers’ wellness. This digital foundation will be key as we continue to grow and innovate in the health-focused retail sector.”

Tencent Cloud (www.tencentcloud.com) provides businesses across the globe with stable and secure cloud products and services, leveraging technological advancements such as cloud computing, big data analytics, AI, IoT and network security.

UXSoft (uxsoft.cloud) is a provider of retail digitalisation, with a service network spanning ten countries and regions worldwide.