Oracle PoS transforms restaurant experience

  • March 5, 2020
  • imc

At this week’s Oracle Food & Beverage Connect in Florida, the software company showed how its Micros point-of-sale systems can deliver a modern, easy experience to restaurant owners, staff and customers alike.

The food and beverage industry is constantly challenged to meet changing demands without impacting service. Some of these businesses need the flexibility to field a pop-up shop or food truck to extend their brands, while others must speed the ordering process to cut customer wait times. To help meet all these needs and more, California-based Oracle unveiled its Micros Workstation 625 and 655 PoS systems.

No matter if it’s a fast-casual, fine-dining or stadium setting, the hardware offers enhancements for performance, efficiency and self-service. For example, the systems have a larger non-glare screen for improved performance in bright locations and more expedient, error-free order entry; simplified employee sign-in for management and reporting; tamper detection for physical security; and reduced power requirements for longer device usage without charging.

The systems also have an enhanced speaker design for digital kiosks to improve the self-ordering experience for customers.

“Successful restaurant businesses live in constant motion and are always poised for change,” said Simon de Montfort Walker, senior vice president for Oracle. “Our technology is purpose-built for the unpredictable restaurant environment; not just day-to-day complexities but the challenges associated with growing a successful business.”

The workstation models are built on a heritage of performance, reliability and longevity even for harsh environments. The Micros hardware and Simphony PoS software operate with a consistent interface, features and functionality ensuring a seamless experience for all stakeholders throughout a venue. This enables restaurant owners to optimise performance, streamline operations, reduce costs and increase revenue-generating opportunities while improving the overall customer experience.

“Increasing market pressures, sweeping regulations and changes in consumer expectations for experiential hospitality call for the industry to act in innovative ways that meet rising expectations, improve outcomes and deliver value,” said Leslie Hand, global vice president at IDC Retail Insights. “The technology decisions made today must consider the future state of the business so that when the next wave of disruption comes, they have a strong infrastructure from which to build and continue to innovate.”

These workstations are one of the innovations Oracle is bringing to market to help its customers simplify operations, establish a platform for growth, and create unique and engaging brand experiences for their guests.

Oracle also announced the latest release of the Micros Simphony PoS, which supports the new Oracle Linux for Micros workstations, allowing operators the flexibility to choose between appliance-like, lower-cost, built for purpose hardware or an adaptable, open architecture that can be moulded into different environments.