Oracle has introduced an AI smart assistant to help restaurants streamline operations and support.

These capabilities have been added to the US software giant’s Simphony Cloud PoS system. The embedded, generative AI assistant empowers restaurant teams with self-service suggestions to resolve common technical and operational issues more quickly.

With this real-time intelligence personalised to the guidelines of each brand, restaurants can boost efficiency, fix issues faster and reduce the need for external support calls and intervention.

Designed to be easy to read and context-aware, it lets users ask support-related questions such as “Why isn’t workstation printer working?” or “Why can’t I log in to Simphony?”. Staff can receive immediate, actionable answers informed by each brand’s guidelines and de-identified data derived from the behaviour of thousands of Simphony users. Accessible with a single click, the smart assistant can also be triggered by on-screen error messages, bringing help to users when and where they need it.

Smart Assistant (www.oracle.com/food-beverage/#smart-assistant) enables brands to integrate their own standard operating procedures, helping ensure the guidance reflects their policies and workflows. Staff also have the option to share feedback to help improve the accuracy of responses over time, and strengthen long-term operational efficiency.

“The Oracle Simphony Cloud smart assistant is a game-changer for restaurant operators, offering immediate, in-context support that reduces workloads for IT teams and empowers staff to resolve common issues on the spot,” said Etienne Piat, vice president at Oracle (oracle.com). “This innovation will enable restaurants to maintain peak performance while focusing on what matters most: exceptional guest service.”

Oracle Restaurants (oracle.com/restaurants) helps food and beverage providers transact in new ways, place their customers at the centre of every business decision, and deliver better dining experiences. Powered by Simphony Cloud (www.oracle.com/food-beverage/restaurant-pos-systems/simphony-pos/), an open and extensible digital transaction platform for unified restaurant commerce, it lets operators inform and automate operations, streamline payments, and personalise staff and customer interactions.

• Oracle has expanded Simphony Cloud with Restaurant Suite Management to streamline operations at venues by unifying ownership, ordering, billing and fan preference management into a single, intuitive experience. Accessible from a mobile device or web browser, this application replaces fragmented ordering and disparate payment processes to help accelerate fulfilment, reduce disputes and improve satisfaction.

Fans can place advance or game-day orders from any device, add notes and payment or dietary preferences, and track real-time order and billing status. Operators can manage suites by event, assign menus and tailor offerings by client or event type.

“Premium hospitality demands an experience that’s seamless for fans and efficient for operators, yet many venues are still managing suites, ordering and payments across disconnected systems,” said Alex Alt, executive vice president at Oracle. “With the latest Oracle Simphony Cloud enhancements, venues can bring suite management, ordering and payments onto a single cloud platform, helping speed fulfilment, reduce billing friction and deliver a more consistent guest experience.”

Added mobile order and pay capabilities (www.oracle.com/food-beverage/restaurant-pos-systems/payment-processing/) let fans call the plays at concessions by browsing menus, placing orders and completing payments directly via a mobile device or web browser.