IoT specialist meldCX has partnered with Colorado-based American Kiosks to enhance American’s self-service kiosks for retailers, hotels and other customer facing businesses with smart IoT networking and capabilities and AI tools to increase automation.

The partnership between the two firms will bring together meldCX’s software stack and IoT technology together with American Kiosks’ established kiosk business and field service’ established kiosk business and field service.

By adding IoT and AI capabilities to established retail kiosks, meldCX believes that companies can gain increased ROI through remote application, device management software and smart IOT hub technology, as well as a AI tools and models to improve customer experience and provide automation for kiosk operators. meldCX software features more than a thousand out-of-the-box integrations for IoT and kiosk environments, and provides easy connection with peripheral devices such as payment systems and card readers.

Features of the American Kiosks integrated with meldCX technology include: AI based check-in, identity verification, object recognition and secure payments.

Eric Nebola, President of American Kiosks, said “With self-service technology taking over markets across the board, we have seen struggles with staffing. When a kiosk can take on common tasks this gives staff time to focus on providing an excellent, more personalised customer experience.”

Stephen Borg, CEO and Co-Founder of meldCX, said “Integrating self-service with intuitive AI technologies into everyday processes, such as checking into hotels and creating a virtualised concierge for tailored retail experiences, creates a memorable experience for customers through intentional interactions, rather than taking away from the human to human connection.”