Colorado-based Trimble has developed an AI agent to automate office work and eliminate manual processes for transportation and logistics organisations.

The Trimble Arc Agent was purpose-built to reduce reliance on multiple agents. Offered as subscription-based software-as-a-service (SaaS), it connects directly to existing transportation management systems (TMS) and third-party applications such as Gmail and Outlook. By securely extracting and validating data from unstructured channels – such as emails, PDFs and spreadsheets –it allows teams to turn real-world inputs into actionable, system-of-record data.

For many logistics teams, unstructured data and multi-agent setups inhibit productivity due to busy work, where teams spend more time managing software than driving strategy. According to a recent survey conducted by Trimble and FreightWaves, 70% of transportation and logistics organisations struggle with manual, repetitive tasks as their leading pain point, stifling staff productivity.

Arc Agent bridges the gap between the physical supply chain and digital back-office systems by automating the flow of information. Built with core agentic safety features to reduce the risk of AI hallucinations, it helps organisations drive faster throughput and reduce operational costs without compromising service levels or margins.

“The market is flooded with disconnected AI tools that require constant babysitting and manual management,” said Jonah McIntire, chief technology officer at Trimble. “We built Trimble Arc Agent to break that cycle by introducing a single, high-performance agent powered by a skills catalogue. Arc Agent delivers the predictable, explainable automation the industry has been waiting for and allows for an organisation’s hard-earned operational knowledge to be retained and executed consistently.”

Arc Agent is designed with safety in mind, with enterprise-grade AI guardrails and human-in-the-loop controls, designed to ensure AI-driven decisions are explainable, auditable and supportable. This approach addresses industry concerns regarding AI reliability so automation does not come at the cost of service commitments or compliance.

It brings high-level automation to an industry at scale – deployed across the Trimble transportation and logistics network of more than one million trucks and over 1500 shippers and retailers – in addition to a wide range of back-office tools and applications.

Central to Arc Agent is the creation, discovery and leveraging of skills. By combining a catalogue of ready-to-use skills with custom skill-building capabilities, it can help address an organisation’s biggest challenges through simple, natural language.

Beyond these ready-to-use offerings, the AI empowers teams with intuitive, custom skill-building capabilities. Users can easily adapt existing skills to fit their operational needs or build entirely new ones via a conversational interface, without requiring any engineering resources.

Arc Agent is available for Trimble customers around the world. Operating on a single-tier subscription with no seat limits or feature gates, users receive ten hours of agent working time with additional overage hours available and automatic access to all new skills and features as they launch. The skills catalogue will continue to expand as new skills are added over time.

To learn more about Trimble Arc Agent, visit transportation.trimble.com/en/arc-ai-agent. For more information on transportation and logistics at Trimble, visit transportation.trimble.com.

Trimble (www.trimble.com) is a technology company that connects the physical and digital worlds. With innovation in precise positioning, modelling and data analytics, Trimble targets industries such as construction, geospatial and transportation.