Singapore Post (SingPost) has unveiled a S$30mn automated parcel sortation facility at its regional ecommerce logistics hub, alongside the nationwide rollout of its neighbourhood-based service, SingPost@MyBlock.

The investment in two new automated machines – a 3D sorter and an intelligent flexi sorter (IFS) – was first announced more than a year ago. The completion of the construction of these systems will triple SingPost’s small and medium parcel processing capacity from 100,000 to 300,000 parcels per day.

When combined with existing large-parcel operations, total daily throughput capacity at the regional ecommerce logistics hub now stands at 400,000 parcels a day.

This upgrade solidifies SingPost’s position as Singapore’s most robust parcel delivery network. This automated infrastructure boosts operational productivity, ensuring that seasonal spikes such as 11.11 and Black Friday are handled with more speed and efficiency while seamlessly scaling to meet demand.

Previously, SingPost sorted parcels across two geographically separated facilities based on size: smaller items were handled at SingPost Centre in Paya Lebar, while larger packages were processed at the regional ecommerce logistics hub in Tampines. This dual-site workflow required continuous cross-island trucking, which added transit time, operational costs and network complexity.

With this, all parcel sortation is now consolidated at the Tampines facility. This migration creates a single, streamlined parcel flow across Singapore’s delivery network.

“This centralised, automated hub for parcels unlocks an improved operating model enabling us to move towards a highly flexible network that scales with market demand,” said Mark Chong, CEO of SingPost. “These measures serve as levers to cut our cost-to-serve by more than 10%.”

As part of its efforts to maintain public convenience, SingPost will officially expand its SingPost@MyBlock service islandwide by September this year following successful trials. To be rolled out in three phases by 30 September, the service allows residents to drop off letters and small packets directly at the designated letterbox nest of their HDB or residential block, reducing the need to visit a post office or street posting box.

This neighbourhood framework leverages SingPost’s existing postal network, which serves more than 1.9 million addresses every working day. To ensure comprehensive public accessibility across Singapore, SingPost remains committed to maintaining its Post Office network of approximately 40 manned and unmanned touchpoints by investing in technology.

“Crucially, even as we raise back-end efficiency, we are equally focused on improving public convenience,” said Chong. “Through initiatives like SingPost@MyBlock, we are expanding our reach directly into local communities to bring doorstep convenience to residents. We are modernising our infrastructure to serve Singapore and our global partners with greater reliability and agility.”

Both initiatives represent the first major milestones following the group’s strategy update announced last month.

Headquartered in Singapore, SingPost (www.singpost.com) has approximately 3000 employees. Its inception was in 1858.