FedEx is to use AI technology from California-based ServiceNow to anticipate supply chain disruptions and improve performance.

FedEx Dataworks, the insights and intelligence platform moving FedEx beyond transportation, has expanded its collaboration with ServiceNow to unite AI, data and workflows.

The companies will combine FedEx economic and supply chain network data with the automation capabilities of the ServiceNow AI platform to deliver workflows that anticipate disruptions, optimise networks and turn complexity into competitive advantage.

To start, FedEx will integrate with ServiceNow procurement offerings to provide real-time intelligence into supply chain performance to help businesses make smarter sourcing decisions, reduce risk and drive faster, data-driven procurement outcomes.

This collaboration is said to mark a new phase in intelligent, resilient, AI-native supply chains. At the core of this expanded relationship is a long-term commitment to develop end-to-end supply chain workflows that unify planning, procurement, logistics and network optimisation in one intelligent platform with net new agentic and AI-native capabilities for customers.

The companies’ near-term focus is integrating FedEx intelligence – spanning shipment data, route performance and availability, and disruptive events – with ServiceNow source-to-pay operations. This integration is intended to help organisations spot supplier shortfalls early, increase confidence in supply chain continuity and decrease costs associated with operational issues.

“In a world defined by constant disruption, agility isn’t just a competitive advantage, it’s how businesses grow and thrive,” said Paul Fipps, president of global customer operations at ServiceNow (www.servicenow.com). “We’ve seen how FedEx Dataworks is using the power of its data and technology innovation to transform global supply chain workflows. Together with ServiceNow’s single system of intelligent action, we’re pushing the boundaries of AI to help customers turn real-time insight into action, powering intelligent supply chains that anticipate, adapt and act at the speed of their business.”

Vishal Talwar, executive vice president at FedEx (www.fedex.com), added: “Supply chains are the heartbeat of global commerce. By combining FedEx Dataworks’ economic and supply network intelligence with the ServiceNow AI platform, we’re giving that heartbeat superpowers, empowering enterprises to stay ahead of change, move with intelligence, and lead with a level of precision and agility that simply wasn’t possible before.”

In addition, ServiceNow and FedEx will undertake a multi-year initiative that will establish joint innovation hubs, platform integrations and shared engineering resources to accelerate innovation. Together, these efforts advance a long-term vision to create AI-powered supply chains that bring agility, intelligence and resilience at a global scale.

The first capabilities are expected to debut in the source-to-pay operations products early next year, with broader availability to follow as part of the collaboration’s phased rollout.