Vodafone has entered a four-year partnership with Centrica, the parent company of British Gas and Hive, to deliver connectivity to 80 sites and 30,000 devices across the UK.

Vodafone Intelligent Solutions, or VOIS, is working with CGI, an independent IT and business consulting services firm, on the deal with Centrica and Hive to provide fixed and mobile services, and IT end-user compute services.

This agreement positions Centrica to become a more flexible, integrated and agile organisation by transitioning from a traditional managed service approach to a data-driven enterprise.

Leveraging genAI and machine learning, Centrica aims to enhance productivity and provide personalised experiences for customers and employees. It also paves the way for combined connectivity and energy offers for UK customers.

Under the agreement, Vodafone will provide fixed and mobile services for Centrica’s offices and workforce across the UK. These connectivity and IT services will help Centrica (www.centrica.com) simplify its IT environment and introduce flexible automation to improve productivity, reduce complexity, and enhance employee and customer experience.

The partnership also includes a social impact commitment, with Vodafone supporting Centrica’s work on tackling fuel poverty through the British Gas Energy Trust (britishgasenergytrust.org.uk).

Vodafone, British Gas and Hive will look to launch a suite of combined connectivity and energy offers for customers, creating additional value for households and shaping the future of connected energy.

“This partnership is a catalyst for real change,” said Nick Gliddon, business director at Vodafone (www.vodafone.co.uk). “By combining our advanced connectivity, IT services and automation with the collective expertise of Vodafone Business and our partners, we are creating a new blueprint for how businesses can transform at scale. We’re enabling smarter, faster and more resilient operations, delivering benefits that will be felt by teams and customers across the UK.”

Gary Adey, CEO of VOIS (www.voiscentre.com), added: “At VOIS, we bring together talent, technology and transformation to help businesses accelerate their growth, increase productivity, simplify systems and create better experiences for their customers.”

And Tara McGeehan, president of CGI (www.cgi.com) for the UK and Australia, said: “CGI is proud to partner with Vodafone Business to help Centrica strengthen its infrastructure and networking capabilities. By combining our award-winning service desk with AI-driven automation at the core and our service management capabilities, we will deliver a step change in resilience, productivity and user experience that boosts efficiency and empowers employees to keep critical services running. Together with Vodafone Business and VOIS, we will create a seamless, responsive digital experience that empowers Centrica’s people to work smarter, stay connected and make a real difference to millions of households.”