The Louisville-Southern Indiana Ohio River Bridges (LSIORB) Joint Board has selected TransCore as the new toll service provider for its RiverLink tolling system. Under a nearly six-year, $146 million contract, TransCore will manage back-office and customer service operations for the tolling system.

As part of the project, TransCore will deploy its Integrity Back Office System, which is designed to support high-volume transaction processing and flexible customer service operations. The company will be responsible for managing back-office operations, including account management, invoicing, image review, and customer service functions.

The RiverLink tolling system serves approximately 100,000 drivers daily who rely on the tolled bridges for a faster and safer commute. A smooth transition is expected to protect toll revenue that supports the long-term financing and maintenance of the Louisville-Southern Indiana Ohio River Bridges Project.

According to Matt Fulkerson, Tolling Operations Director for the Indiana Department of Transportation, “TransCore has consistently delivered excellence since joining the RiverLink project in 2023.” TransCore will also unify both roadside and back-office systems and operations to deliver a more seamless customer experience.

The transition is expected to be completed with minimal disruption to customers. The new contract is set to begin soon, replacing the incumbent provider of the tolling system.