Google is testing a Nest thermostat feature that can alert users to some HVAC issues. With this feature, Nest is learning how to identify unusual patterns related to a HVAC system, and can alert users to various potential issues.
 
“Most of us don’t have an HVAC pro on speed dial, so we’re also testing out the ability to help customers connect with a professional who can help, starting in select cities,” said Jeff Gleeson, product manager for Google Nest.
 
Based on information such as the thermostat’s historical data and current weather, Nest will learn to detect some unusual HVAC patterns that might indicate something is wrong. If it’s taking longer than normal to heat a home, for example, there might be a problem with the heating system, even if the householder hasn’t noticed anything. 
 
If the thermostat notices a potential issue, it will send an email alert telling the user what it noticed and which system – heating or cooling – may be having a problem.
 
“There will be issues that your thermostat won’t catch, but over time and through your feedback, Nest thermostats will get smarter and better at detecting more and more possible problems,” said Gleeson in a blog post.
 
If the user receives an HVAC email alert, they may want to have a professional take a look at the system. If a Nest Pro installed the thermostat or previously serviced the system and the user wants to hire them again, they can often find their contact information on the Nest thermostat or in the Nest app.
 
As part of this feature test, Google is partnering with Handy, a platform that connects qualified professionals with customers who need their services, to make it easy to find and book an HVAC pro with set pricing. Booking through Handy will initially be available in more than 20 metro areas, including Atlanta, Boston, Denver, Las Vegas and San Diego, and expand to additional regions throughout the testing period.