Missouri-based software and services company Amdocs is investing in Veego Software, an Israeli start-up that brings artificial intelligence and other technologies to improve the subscriber experience in connected home environments.
 
Veego addresses malfunctions in the connected home as it grows smarter and more complex. When smart devices and services do not function efficiently, residential users become frustrated and turn to their internet service providers (ISPs) for help. Since malfunctions can occur for a myriad of reasons anywhere across the service-delivery chain – from the service cloud through the internet, in the home router, across the wifi network and within devices and their inter-communications – ISPs require a very broad and deep level of visibility. But today they are blind.
 
Employing AI and other technologies, Veego autonomously discovers the smart devices and the services they consume within and beyond the home, endowing ISPs with the visibility that enables personalisation of the subscriber experience.
 
Continuously monitoring the behaviour of connected devices and the services they use, Veego automatically detects malfunctions as they occur. Employing its cloud-based malfunction signature library, Veego autonomously analyses and resolves a multitude of problems even before users experience them.
 
With Veego, many support calls are deflected and shortened, truck rolls are reduced, and the plague of unnecessary router replacements is eliminated. ISPs could realise millions of dollars in support-cost savings while Veego also enables them to optimise and personalise the experience of their subscribers.
 
Vigilantly learning about the unique behaviour of each connected home, Veego automatically alerts ISPs to attractive upsell opportunities – new connected devices, support services and bandwidth packages – tuned to the specific needs of each home.
 
“The value that Veego brings to ISPs is game-changing,” said Gil Rosen, general manager at Amdocs. “Veego gives eyes to ISPs enabling them to see what is going on in the connected home, drastically improving their support of millions of subscribers and reducing opex on customer care. We are excited by the opportunity to bring this breakthrough technology to internet service providers around the world.”
 
With several lab trials underway with major ISPs, Veego and Amdocs will provide integrations to enhance smart care in the home.
 
Amdocs, a software and services provider to communications and media companies, will adopt the Veego technology to offer combinations for customer care and user experience to major internet service providers globally.
 
 “We are honoured to attract an industry leader like Amdocs, an investing partner, who can recognise and capitalise on the value of Veego,” said Amir Kotler, Veego CEO. “Veego technology will enrich Amdocs’ portfolio of products and services, enabling them to offer a unique, game-changing solution to ISPs who service millions of smart, hyper-connected homes.”
 
Michael Philpott, a senior practice leader with technology research firm Omdia, added: “We see a great synergy developing between Veego with its AI expertise and Amdocs’ global penetration of telecoms and other large-scale service providers.”
 
• Amdocs has announced Doxi HomeOS, a cloud-native home operating system powered by AI that lets service providers improve the home broadband experience by moving beyond basic connectivity services.
 
Doxi HomeOS helps communication service providers meet consumers’ expectations for personalised experiences by providing smart, AI-based insights, simple voice commands and touch-free care capabilities so consumers’ precise and immediate support needs can be resolved simply and efficiently. With Doxi HomeOS cyber-security monitoring capabilities and provision of greater visibility and parental control over the growing number and usage of connected devices and apps in the home, families can gain peace-of-mind as well as ease and convenience.