Hackensack Meridian Health (HMH), New Jersey’s largest health network, has several AI agents, built with Google Cloud’s AI technologies, to advance patient care and operational efficiency.

In addition, the health system has deployed an agent built on Gemini at scale for clinical note summarisation, now used by more than 7000 clinicians across its 18 hospitals and 500 clinical care sites.

“As an organisation, we have hyper-scaled our AI-enabled capabilities over the past three years, and putting these agents into production represents the next frontier in our journey,” said Sameer Sethi, chief AI officer at Hackensack Meridian Health. “Since the clinical note summarisation offering rolled out in June 2025, this feature has helped more than 1200 clinicians generate more than 17,000 summaries and usage is growing exponentially. By using Gemini to summarise clinical notes for more than 12 specialties, we’re freeing up pyjama time, reducing physician burnout and empowering care teams to create a more personal experience for every patient.”

In addition to the clinical note summarisation, HMH is deploying two other AI agents, both powered by Gemini 2.5. The NICU nurse agent assists Neonatal Intensive Care Unit (NICU) nurses by providing rapid access to the most up-to-date best practices and policies, saving them research time and ensuring they can deliver the highest standard of care to the most fragile patients.

The lab values agent summarises lab panel results, highlighting significant trends and key findings, and generates preventive care recommendations so primary care physicians can more rapidly draft patient communications about the lab results.

“Hackensack Meridian Health is not simply adopting AI, they are establishing the blueprint for the next generation of value-based care,” said Aashima Gupta, global director at Google Cloud (cloud.google.com). “Their approach moves beyond incremental optimisation, strategically deploying purpose-built AI and multi-agent systems to address healthcare’s most entrenched systemic crises: the erosion of clinician well-being and the pervasive discontinuity of the patient journey. Our partnership with Hackensack Meridian Health is a shared commitment to establishing a scalable, replicable model, a proven framework that charts the critical path from concept to transformative impact.”

HMH also plans to expand its use of AI into clinical decision support. Using Google Cloud’s generative AI products, such as its Vertex AI platform and Gemini family of models, the health system will analyse current and historical patient data to glean patterns and decipher certain diagnostic and prognostic indicators that can be used to predict which patients may require a different care setting.

“When the microscope came along, it helped us see things that were not visible to the human eye,” said Sethi. “AI is now that giant microscope that can help us uncover insights in the data so we can proactively offer the right care to the right patient at the right time. We can then think of multi-agent systems as an MRI machine that provides a full, multi-layered view of the patient’s health, allowing us to see not just the individual parts but how they all work together in a complex system.”

HMH (www.hackensackmeridianhealth.org) is a not-for-profit healthcare organisation and New Jersey’s largest, most comprehensive and integrated health network. It includes 18 hospitals, more than 500 patient care locations, and a range of services from research and life-enhancing care to lifesaving air medical transportation. It has 38,000 employees and 7000 physicians.