Colorado-based Global Healthcare Exchange (GHX) is using AI to help healthcare organisations better anticipate disruption, drive supply chain performance and improve care delivery.

GHX has added three AI-powered features to its platform for smarter, more resilient supply chains. These data and AI-powered additions are embedded within GHX’s platform and driven by its Resiliency AI.

Resiliency AI (www.ghx.com/resiliencyai) is a proprietary intelligence layer built to help reduce manual work, surface critical insights and automate decision-making at scale

The three features are available to more than 35,000 users across GHX’s North American network of more than 4100 providers and 600 suppliers. This launch expands access to intelligent automation across a platform that supports more than $220bn in annual supply chain spend.

“For years, we’ve known what it would take to address the fragility of the healthcare supply chain, but technology hadn’t caught up. Now it has,” said Tina Vatanka Murphy, CEO of GHX. “By pairing AI and automation with 25 years of trust and deep operational intelligence, we’re empowering the GHX community with the tools to build resilience from the inside out.”

The three added capabilities are:

• Perfect Order co-pilot: This brings generative AI directly into the Perfect Order dashboard, helping transform how teams analyse and act on supply chain data. By surfacing potential root causes, highlighting improvement areas and suggesting next steps in near real time, this intelligent assistant empowers users to accelerate decision-making and help drive measurable performance gains.
• Resiliency centre: This uses predictive AI to help anticipate and triage backorders based on clinical and operational impact. By delivering near real-time visibility into disruptions and surfacing smart substitution options, it enables provider and supplier teams to respond more quickly and strategically, helping insulate patient care from supply chain risk.
• Dynamic reporting: Thishelps reimagine how users interact with their supply chain data, making them faster and easier to uncover insights that drive smarter decisions. Through an intuitive, interactive interface, teams can explore transactions, exceptions and performance metrics in near real time, revealing opportunities for efficiency and optimisation that were previously hidden.

These capabilities were co-developed in collaboration with GHX’s AI Council, customer advisory board and more than 30 provider and supplier organisations. Early feedback sharpened insight into performance drivers and prioritisation, underscoring the value of customer collaboration in building responsible AI.

“The Perfect Order co-pilot delivers detailed insights we never anticipated, guiding our monthly strategy with precision,” said Drew Fite, senior ecommerce consultant at Roche Diagnostics (diagnostics.roche.com). “It uncovers opportunities and educates us on improving our Perfect Order rate, providing immediate, actionable examples that transform our approach.”

Sean Bubernak, director at AdventHealth (www.adventhealth.com), added: “The Perfect Order co-pilot has been an incredibly useful tool for summarising data trends and surfacing actionable insights. It helped me quickly identify exceptions and focus my efforts where they could drive the greatest operational impact.”

With these capabilities now live, GHX is partnering with its customers on the next wave of innovation, focused on accelerating outcomes, simplifying workflows and strengthening coordination across the healthcare supply chain. Areas under development include smarter workflows with expanded AI co-pilots, conversational intelligence to unlock insights faster, stronger collaboration to manage disruptions, predictive insights for financial optimisation, and clinical optimisation in the operating room.

“We’re scaling AI across the healthcare supply chain with purpose, speed and trust, as we work alongside our customers to solve the problems that matter most,” said Vatanka Murphy. “With GHX Resiliency AI, we’re not just automating tasks, we’re enabling a smarter, faster, more adaptive supply chain that’s built to thrive in uncertainty and help drive better outcomes for patients. And this is just the beginning.”

For more than 25 years, GHX (www.ghx.com) has been a partner to the healthcare ecosystem, from providers and suppliers to distributors and government agencies, working to remove billions in waste and strengthen the economic foundation of care delivery.